Message-to-Pay allows patients to make secure payments directly from their personal device without needing to log into the Patient Portal. Save time and hassle by making patient payments more convenient for everyone with Message-to-Pay!

How It Works

Your office can easily send a link to patients directly from the Account Module. This allows the patient to make a one-time payment, or save a card on file for future payments, as well as view their balance or statement.

You have the option to send Message-to-Pay via email at no additional cost, by text with applicable Integrated Texting fees, or send both at once!

You’ll have the chance to preview the message as well as customize or edit it before sending. This allows your office the ability to tailor the patient experience to each individual, or you can simply stick with the default message; no need to rewrite the classics!

Once sent, a statement is generated and can be viewed in the account. Now your job is done and the rest is in the patient’s hands. You’ll save time by making it more convenient for patients to pay their balance.

Requirements

Message-to-Pay is available in Open Dental Versions 24.1 and greater. To use Message-to-Pay, you’ll want to have either an email address setup or sign up for texting in Open Dental, as well as few other things that are required to use this great feature:

• Your office will need to be on support with an active unique registration key.
• You’ll need to be using a valid credit card processor that’s integrated with Open Dental (i.e. PayConnect, EdgeExpress, or PaySimple) and enable Online Payments.
• You’ll want to provide patients access to the Payment Portal.
• Lastly, you can customize the default Message-to-Pay message.

Interested in more details regarding Message-to-Pay? Give us a call and we’ll be happy to answer your questions and help you get it set up.

Information in this post reflects features available in Open Dental Version 24.2. For the most up-to-date information, please visit our manual.