Open Dental

Questions & Answers with an Open Dental Expert: Advanced Services Supervisor

Open Dental is a practice management software that’s packed full of features, and as a result, we have a team packed full of experts. Technicians come from backgrounds in dentistry, IT, customer service, and more. Some technicians do it all – others find their niche and specialize in a specific area. In this blog series, we’ll interview Open Dental Experts with various specialties.

In this post, we are interviewing Ben, who specializes in all things eServices and is an Advanced Services Supervisor. We discuss his current role, his favorite Open Dental feature, what he’s been helping people with the most, and some tips and tricks he shares with offices.

How long you have been with Open Dental and what’s your specialty?

I’ve been with Open Dental for about 3 years now. I am an Advanced Services Supervisor but I primarily work with Escalations (helping with more complex questions from practices) and eServices.

What’s your favorite Open Dental feature?

Besides eServices, the Batch Insurance tool. It gives offices much more control over batch insurance payments and makes reviewing them much easier.

You work with a lot of offices. What issues are you helping them with the most?

Lately, server migrations and restoring backups. With the hurricanes hitting the southern states, we have unfortunately had lots of offices needing to replace servers.

Anything else you’d like to share with offices?

I can’t stress enough how important it is to have a backup plan so your data is always backed up and secure.
Not just making the backups, but verifying them, to ensure they are complete. Some offices don’t realize the value of a solid backup until something like a natural disaster happens and the office’s most recent usable one is from a year ago.

eServices can take a lot of the manual labor out of having to keep in contact with patients in several areas.
They can automate reminding patients of upcoming appointments, filling gaps in the schedule, confirming appointments, and having patients fill out forms (online or on their mobile device) when checking in. eServices can free staff up to work on other things since the bulk of patient communication is handled automatically. And we are always adding more features.

Practices may not know that we offer eServices Bundle Installs.
Setting up eServices can feel a bit overwhelming, and this is a great way to make sure they are set up the way the office wants while helping them learn how to use their eServices. The best part about this Bundle Install appointment is that it’s free. This way, offices are not trying to learn these new features on their own, they can have an eServices specialist help with setup and training.

Want more information about eServices, want to schedule a free eServices Bundle Install, or have questions about backing up or restoring your practice’s mission-critical data? Our support team is always here for you – reach out anytime.

Categories: Open Dental, Your Software

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