
Open Dental 26.1 is now stable! New features include ODTouch 25, custom insurance history categories, HTML billing emails, and much more.

Open Dental is backed by a team of experts from all kinds of backgrounds. In this series, we’ll interview our experts in various specialties. In this post, we talk with Michi, our Lead Clinical Analyst.

Software Update: Version 21.1 has been released as Stable, implementing many exciting new features. Learn all about them here.

While the Imaging Module has many features covered in our previous post, Illustrating the Imaging Module, this post will focus on some of the newest features introduced in Version 20.5.

If your Outstanding Insurance Claims Report has a balance that makes your hair stand on end, this post is for you! We’ll be going through some steps you can take in Open Dental (and beyond) to help prevent issues that could delay insurance payments.
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Manual eligibility checks are slow and error-prone. DentalXChange’s Eligibility AI now writes verified benefit data directly into your system, no retyping required.

Many patients skip recommended dental care because of cost, not because they don’t want it. Offering flexible financing and training your team to talk about it clearly can make a real difference in treatment acceptance and patient trust.

Dental marketing ROI isn’t just about how much you spent vs. how much you made. Leads, scheduling rates, treatment acceptance, and lifetime patient value all play a role. Here’s how to connect the dots.

In multi-location dental practices, small inconsistencies in communication and scheduling add up fast. Here’s how DSOs can build standardized workflows that improve patient experience, reduce admin burden, and scale without friction.

Healthcare providers are advised to conduct monthly backup restore tests, with quarterly full-system validations and annual disaster simulations recommended for high-risk organizations. Backup monitoring alone does not ensure recoverability; restore testing is essential to confirm that clinical systems and patient data can be operationally restored within acceptable downtime.

EPCS certification isn’t just a regulatory checkbox. It’s what makes electronic prescribing of controlled substances actually safe, reducing fraud, cutting errors, and keeping providers on the right side of DEA requirements.