We are committed to producing a product that meets our customers’ needs, and your Feature Requests play an important role in our development process. We have three to four major software updates released each year, and each release typically includes between 25 and 60 features that were requested by users […]
Communication is the foundation for building long-lasting relationships with your patients. Effective patient communication builds trust, and that affects patient retention, referrals, case acceptance, broken or missed appointments, and everything in between. Your patient communication often starts before they even step foot in your practice. In order to […]
We are excited to announce Version 17.2 has now been released as Stable. This versions implemented 29 features requested by our amazing users! Watch the video, or read all about our highlighted new features.
Whether you host your Open Dental Software on a server in your practice or in the cloud, it is imperative that you have a comprehensive backup strategy. And don’t forget – this is also a requirement for HIPAA compliance. Does your backup strategy have the X-Factor? While there […]
You’ve charted and completed bitewings (D0272 / D0273 / D0274) and a pano (D0330) for your patient, along with a few other procedure codes. You’ve submitted your claim, and you finally receive the insurance payment.
But what’s this? The insurance paid based on a Full Mouth X-Ray (FMX) code D0210. Now what?
Your practice is always growing and changing – the same should be true of your practice management software. We work hard to continually improve and add new features to our software based on the input we get from you, our valued customers. As a customer on support, software […]
Learn how to print a fee schedule, and what to do if you see a higher check amount when you’re finalizing an insurance payment.
Learn how to handle retail items, see all appointment history and family recall information for a patient, and steps to take if you want to compare the tooth chart in saved treatment plans.
Your dental practice may experience seasonal slowness in the fall as kids head back to school. Here are some steps you can take now to keep your schedule full, and your staff working at full capacity.
In this post, fixing the tooth chart when diamond shapes are showing, or a black box is printing on the treatment plan where the tooth chart should be. Also, a new webinar for answers to FAQs on three popular insurance-related reports: Procedures Not Billed to Insurance, Claims Not Sent, and Outstanding Insurance Claims reports.