Open Dental

Software Update: Stable Version 20.2 Highlights

Version 20.2 has been released as Stable

This was a relatively “light” version as we focused on features that would help practices reopen after COVID-19.

.You’ve been asking for this feature, and it’s here!

The Mass email feature needs to be activated before you use it, and has a per email fee.
Once activated, develop the templates you’ll use for your office. When you want to send an email, create the list of patients using available filters, select the template to use, and send. The email is recorded in each patient’s chart, and the Analytics tab shows you how each email performed (delivered, opened, bounced, etc.).

Mass email wasn’t the only eServices feature added in this version.
Here are the rest:

1. The Arrivals eService, designed with COVID in mind.
Here are the basics, find all the details in our manual.

  • Based on the rules you set up, an Arrivals text is automatically sent to patients requesting they wait in their car before their appointment.
  • When the patient arrives, they text their response, which changes their appointment status to Arrived.
  • Right-click on their appointment and select Send Come In Text. This will text the patient to let them know when they can come inside.

2. Open Dental Mobile eService and App is available for Apple and Android devices (coming soon to the Windows Store).
Features include:

  • All of the features of MobileWeb (managing the schedule, searching patients, seeing pharmacy info).
  • 2-way texting with patients using your office texting number.
  • e-Prescribe right from your phone with DoseSpot access.

3. HTML Raw editing is available for eService emails (such as eReminders & eConfirmations). 

4. The eServices Signup window has been streamlined for a cleaner look. 

  • The Payment Create permission now has a date limitation. This is to prevent backdating payments.
  • In Global Security Settings, there is a new preference for Users cannot edit their own timecard except current pay period. This allows users to edit their current information, without making historical changes.
  • In Global Security Settings, a new setting for Maintain selected patient when changing users will keep the selected patient as users log off/log on.

New Fee Schedule Tool

If you have many fee schedules, keeping them organized can be challenging. – the new Set Order button may help.


We are continuing to work on many more exciting features.
Please submit AND vote on feature requests to let your voice be heard – we’re listening! We’re only a phone call or chat away if you need help troubleshooting these or other features in the software.

Want more in-depth help setting up or using the tools in our software?
Call us to schedule an online training with one of our certified Open Dental trainers.

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