We are committed to producing a product that meets our customers’ needs, and your Feature Requests play an important role in our development process. We have three to four major software updates released each year, and each release typically includes between 25 and 60 features that were requested by users like you!
Want to request a feature? Go to Help, Request Features. First, search using just a few words. Let’s say you want to have a column added to the treatment plan that shows the insurance PPO Fee. Search using just a few words, like “Treatment Plan PPO” to see if there are any near matches. Review the list of feature requests to see if any are a match, or seem close. You can support any feature request that has an “Approved” status. Double-click to open the feature request. Read the detailed description, and other users’ comments to learn more about it. Once you’ve determined it’s a match for what you want, you can add your own comments at the bottom, and click +Save. Then, in the upper right, allocate a few points in the “Points” box. Each practice on Support gets 100 points to use to request features. Your “Points Remaining” shows how many points your practice has left. Once you’ve added a few points, make sure to promote your feature to other users and gain support for the feature through our User Forum and in the Open Dental Users Facebook group. The more practices that add points to a feature, the more “weight” it holds and the higher the likelihood it is implemented, but a feature doesn’t necessarily need to be weighted heavily to be implemented. As we develop new features, we also look at related features that can be implemented at the same time.
Why should you submit a feature request or add points to a feature? The best reason is, it lets us know your practice needs it! And when you add points to a feature request, you receive a notification email when that feature is implemented (so you can update and start using it!), and any points you used to support that feature are returned to you to use on other features. We encourage you to create and vote on feature requests – and don’t forget to promote your feature request in our User Forums and in the Open Dental Users Facebook group.
Thank you for helping us know what features are needed!