Your practice is always growing and changing – the same should be true of your practice management software. We work hard to continually improve and add new features to our software based on the input we get from you, our valued customers. As a customer on support, software updates are included at no additional cost, and can be done quickly and easily, when it’s convenient for your practice.
Want to know what version of Open Dental are you currently running? Go to Help-Update. If you are using anything less than Version 17.1, it’s time for an update!
There are a few considerations before you do your software updates:
- In versions 16.3 and greater, Open Dental requires installation of .NET 4.5, which is not compatible with Windows XP or Windows Server 2003. This means that workstations running these operating systems will need to be upgraded before you update.
- In version 17.1, Open Dental requires a 1280 x 768 or larger monitor which will increase window width by 256 pixels. Please evaluate your monitors and determine if you need to upgrade.
When you do your software updates is up to you. Here are a few recommendations:
Do software updates regularly!
When we find bugs, they are fixed quickly. An update with bug fixes may be available for your version – go to Help-Update and Check for software updates. If a “New build is available for your current version,” this means we’ve identified and fixed bugs in your current version.
Update when no one is using Open Dental
The update process stops MySQL, the engine that’s used to help Open Dental communicate with the workstations, so we recommend you update at a time when no other users need to use the software. If your staff has left but they’re showing up as logged in when you go to do the update, don’t worry, the update tool will automatically log them off before doing software updates.
Update from the Server
We recommend software updates are done from the server due to possible network permission issues.
The next time a user logs into their workstation, they will see that software updates have occurred, and files will be copied. They simply click OK, and their software is updated very quickly to get them up & running with the updated version.
Update to the Stable version
We recommend updating to the Latest Stable version, not the Beta version. The Stable version has gone through many iterations, and all identified bugs have been fixed. Not sure which is right for you? Read our post: “Stable vs. Beta: What’s Right for Your Practice?”
Watch the webinar: How to Update Open Dental to a New Version
Updating regularly will give you access to the latest features and will help you get the best performance. If you need assistance updating, we’re happy to help, just give us a call!
Categories: Your Software